It's still worth e-mailing them and see what they tell you. Unfortunately with these kind of devices, there is usually a clause buried somewhere in their warranties and terms of use that absolves them of any potential damages related to the changing of game code (including saves.) I've not researched their legal docs for Powersaves, but I would not be surprised if that is in there somewhere. You can try contacting Datel, but I do not think that they have been replacing any carts. The saves cannot be transferred to another cart. This can occur from bad server side commands (it seemed that there was an unusually high number of bricks related to a Wonder Card code that has since been taken down and fixed.) It can also occur related to disconnecting during the rewrite (intentional disconnects and unintentional disconnects that are usually related to faulty USB cords that we have seen.) Unfortuantely, there is not much you can do about it right now.
It is sporadic and is related to a miswrite of the save outside of it's normal boundaries. Mar 16, 14 Action replay 3ds powersaves help please - Apr 11, 15 Linked from. It's a known issue that occurs from time to time. Pokemon X Powersaves 3DS - Mar 8, 14 Pokemon X Powersaves 3DS - Mar 21, 14 Powersaves 3DS Diancie Az Floatte etc. If cleaning the contacts didn't work, you most likely have a complete brick.
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